2111db Privacy Policy

Introduction and Scope of Application

2111db is a trusted online sports betting and casino platform in Bangladesh. We place the highest importance on the privacy of our members and are committed to ensuring the protection of your personal information.

This privacy policy explains what types of information 2111db collects, why it is collected, how it is used, and under what circumstances it may be shared with third parties. This policy applies to our website, mobile version, and all related services.

By creating an account or using any of our services on the platform, you are giving your consent to all the terms of this privacy policy. If this policy changes in the future, we will notify you by updating the date shown at the top.

What Information We Collect

Various types of information are collected during registration, use of services, and transaction processing on the 2111db platform. The types of information collected are described in detail below:

2.1 Personal Identity Information

• Full name (Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID card or passport number (when identity verification is required)
• Email address
• Mobile number
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account number (for processing deposits and withdrawals)
• Transaction history and amounts
• Records related to bonuses and rewards

2.3 Technical Information

• IP address and device identifier information
• Browser and operating system type
• Cookie and session data
• Platform login and logout times
• Page visit and gaming activity logs

2.4 Communication Information

• Records of live chat conversations
• Content of messages sent by email
• Details of support requests and complaints

Purpose of Information Collection

The information we collect is used only for specific and legitimate purposes. The main purposes for which information is used at 2111db are described below:

• Account Management: Member registration, identity verification, and ensuring account security.
• Service Delivery: Smoothly processing betting, casino games, deposits, and withdrawals.
• Legal Compliance: Meeting applicable legal requirements, including Anti-Money Laundering (AML) verification.
• Responsible Gaming: Identifying the risk of excessive play and taking necessary steps to protect members.
• Fraud Prevention: Detecting and preventing fraud, creation of multiple accounts, or other prohibited activities.
• Customer Support: Providing effective support through 24/7 live chat and email.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Bonuses and Promotions: Sending personalized offers and promotional messages (if you have given consent).

Information Sharing and Disclosure

2111db does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the limited circumstances listed below:

4.1 Service Provider Partners

Necessary information may be shared with payment processors, identity verification services, technical infrastructure providers, and game software suppliers. All such partners are required to use the information in accordance with our guidelines and to maintain appropriate security.

4.2 Legal Requirements

If disclosing information is required to comply with a court order, direction from a government authority, or applicable law, 2111db will fulfil that obligation. In such cases, only the minimum information necessary will be shared.

4.3 Anti-Money Laundering Verification

As part of compliance with international financial regulations, relevant transaction information may be shared with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) verification bodies.

4.4 Business Restructuring

In the event of a merger or acquisition involving 2111db, user information may be transferred, but the new owner will be required to maintain the same privacy policy.

Information Security Measures

2111db uses industry-standard security technologies and practices to protect your information. Our security framework includes:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Server Security: Firewalls, intrusion detection systems, and regular security audits.
• Access Control: Only authorized personnel may access specific information.
• Password Hashing: Account passwords are always stored in encrypted form.
• Regular Backups: Regular backups are taken to reduce the risk of data loss.
• Staff Training: All members of our team are trained in data protection and required to follow our policies.

While we strive to ensure the highest level of security, no method on the internet is completely secure. It is also your responsibility to keep your account password confidential and to inform us of any suspicious activity.

Cookies and Tracking Technology

The 2111db website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types and Purposes of Cookies

• Essential Cookies: Required to maintain login sessions, security tokens, and core functionality.
• Performance Cookies: Help analyze site usage to improve services.
• Functional Cookies: Remember your preferences and settings.
• Marketing Cookies: Used to display relevant promotional content.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may prevent some features of the platform from working properly.

Data Retention Period

We retain your information only for as long as necessary. The data retention policy is outlined below:

• Information for active accounts is retained until the account is closed.
• Even after an account is closed, certain information may be retained for a defined period for legal and regulatory purposes.
• Financial transaction records are retained for a set period in accordance with anti-money laundering laws.
• After marketing consent is withdrawn, the relevant data is deleted within a reasonable time.
• Cookie data generally expires within 30 days to 2 years, depending on the type.

Your Rights

As a member of 2111db, you have the following rights over your personal information:

8.1 Right to Access

You may request a copy of your personal information held by us. We will provide it within a reasonable time after receiving the request.

8.2 Right to Correction

If any of your information is incorrect, please let us know. We will correct it as soon as possible.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Restrict Processing

In certain cases you may request that the scope of use of your information be restricted.

8.5 Right to Withdraw Consent

For marketing communications or optional use of your information, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out on the basis of consent given previously.

To exercise any of the above rights, please contact us by email. We will take action as soon as possible after verifying your request.

Protection of Minors

2111db strictly prohibits registration by anyone under the age of 21. Our platform does not knowingly collect or store any information from minors.

If we become aware that a minor has created an account, we will immediately close that account and delete all associated information. Any deposited funds will also be returned.

If a parent or guardian suspects that their child has registered on our platform, please contact our support team immediately.

Marketing Communications

You may give consent to receive our promotional communications during registration or at a later time. These may include:

• Notifications about special bonuses and offers
• Updates about new games and features
• Information about tournaments and competitions
• Messages about VIP program benefits

You may opt out of this service at any time by using the option at the bottom of any marketing email or by contacting us directly. Processing your opt-out request may take a little time.

Policy Changes

2111db may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notice will be sent to the registered email address.
• Continued use of the platform after any policy change will be considered as acceptance of the new policy.

We recommend that you visit this page regularly and keep yourself updated about any changes.

Responsible Gaming & Information

2111db believes in responsible gaming. We can analyze your gaming activity data to identify potential issues. Using this information:

• Members at risk of excessive gaming may be sent support messages.
• The safety of voluntarily imposed limits is maintained.
• Self-exclusion requests are enforced.

To learn more about responsible gaming, please visit our Responsible Gaming page.